Refund policy
At Brightwell Beauty, your satisfaction is important to us. We are committed to providing high-quality skincare products and a positive shopping experience. If you have any questions or concerns about your order, please contact our customer support team.
Returns
We accept return requests within 30 days of delivery. To be eligible for a return, the product must be unused, unopened, and in its original packaging.
Due to the nature of skincare products, we cannot accept returns of products that have been opened or used unless the item arrived damaged, defective, or incorrect.
To request a return, please contact us at [your customer service email] and include:
- Your order number
- Your name and contact information
- The reason for the return
- Photos of the product if there is an issue
Please wait for return instructions before sending any items back.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. We may request photos or additional information to help resolve the issue.
After reviewing your request, we will work with you to provide an appropriate solution, which may include a replacement or refund.
Refunds
Once your return request is approved and the item is received (if applicable), we will process your refund.
Approved refunds will be issued to your original payment method. Please allow 5-10 business days for your payment provider to complete the transaction.
Shipping Costs
Original shipping fees are non-refundable unless the order was incorrect, damaged, or defective.
Customers are responsible for return shipping costs unless the issue was caused by an error on our part.
Order Changes and Cancellations
Orders may be canceled or changed within 24 hours of purchase. After this time, orders may have entered processing and may not be able to be modified or canceled.
Skincare Product Disclaimer
Our skincare products are designed to support healthy-looking skin and improve the appearance of concerns such as uneven skin tone and dullness. Individual results may vary depending on skin type, routine, and other factors.
We recommend reviewing product ingredients and performing a patch test before regular use. If you have sensitive skin, allergies, or specific skin concerns, consult a qualified healthcare professional before use.
Contact Us
If you have questions about our Refund Policy or need assistance with your order, please contact us:
Brightwell Beauty
Email: Support@Brightwellbeauty.us
We appreciate your trust and are committed to helping you have a great experience with our products.