๐๐๐๐๐๐ & ๐๐๐๐๐๐ ๐ฟ๐๐๐๐๐ข
Return & Refund Policy
At Brightwell Beauty, your satisfaction is important to us. If youโre not completely satisfied with your purchase, weโre here to help.
Return Eligibility
Returns are accepted withinย 30 daysย of delivery for eligible items.
To qualify for a return, items must be:
- Unused and in their original condition
- In the original packaging
- Accompanied by proof of purchase
For hygiene and safety reasons, certain items may not be eligible for return if they have been opened or used.
Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare, hair care, or beauty products
- Personal care items that have been opened
- Gift cards
- Clearance or final sale items (if applicable)
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- The reason for your return
- Photos if your item arrived damaged or incorrect
Our support team will provide return instructions if your return is approved.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us withinย 7 daysย of delivery.
Include photos of the item and packaging so we can review your request and resolve the issue as quickly as possible.
Refunds
Once your returned item has been received and inspected, weโll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Depending on your bank or credit card provider, it may takeย 5โ10 business daysย for the refund to appear on your statement.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, Brightwell Beauty will work with you to resolve the issue.
For all other approved returns, customers may be responsible for return shipping costs unless otherwise stated.
Order Cancellations
Orders may only be canceled before they have been processed for shipment. Once an order has entered processing, we may be unable to cancel or modify it.
If you need assistance, please contact us as soon as possible after placing your order.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email:ย support@brightwellbeauty.us
We aim to respond withinย 1โ2 business days.